Privacy

Privacy Policy

Introduction

The Living Hope (Charity No. 1206681) is a Christian charity based in Herefordshire, providing supported accommodation and person-centred support for men rebuilding their lives after homelessness, addiction, or personal crisis.

We are committed to protecting your privacy and handling your personal information fairly, lawfully, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and your rights in relation to your personal information.

How We Collect Information

We may collect personal information when you:

• Contact us by telephone, email, post, or through our website.
• Complete an online referral or enquiry form.
• Apply to become a resident, volunteer, employee, or trustee.
• Donate to or support The Living Hope.
• Engage with our services or attend one of our events.
• Visit and use our website.

The information we collect will only be used for the purposes for which it was provided or where we have another lawful basis to process it.

How We Use Your Information

We use personal information to:

• Respond to enquiries and referrals.
• Assess applications for supported accommodation.
• Deliver safe and effective support services.
• Develop and review personalised support plans.
• Communicate with residents, referring agencies, supporters, volunteers, employees, and other authorised individuals.
• Meet our legal, safeguarding, regulatory, and charitable obligations.
• Improve the services provided by The Living Hope.

Sharing Your Information

We will only share your personal information where it is lawful, necessary, and proportionate to do so.

Depending on the circumstances, this may include:

• Referring agencies.
• Local Authorities.
• Housing Benefit departments.
• Healthcare professionals.
• Probation and other statutory services.
• Professional advisers, insurers, regulators, or other organisations where required by law.

We will never sell your personal information or share it with third parties for marketing purposes.

How We Store Your Information

The Living Hope takes appropriate technical and organisational measures to protect the personal information we hold.

Information relating to referrals, residents, employees, volunteers, and supporters may be securely managed using approved case management systems and other secure electronic or paper-based records operated on behalf of The Living Hope.

Personal information is only retained for as long as necessary to fulfil the purpose for which it was collected, or to meet legal, regulatory, safeguarding, or contractual requirements.

Contact Us

If you have any questions about this Privacy Policy or how The Living Hope processes your personal information, please contact our Data Protection Lead at:

The Living Hope

Email: hello@thelivinghope.org.uk

Telephone: 01432 655234